We want you to love what you wear. If something’s not right, we’re happy to help — here’s our return & refund policy for 1Cornelius.com.
Custom / made-to-order items
Most of our tees and hats are custom printed just for you. That means we generally can’t accept returns for change of mind (wrong size preference, design change, or “didn’t like it”) on personalized or made-to-order goods.
Damaged, defective, or wrong item
If your order arrives damaged, defective, or we sent the wrong item, contact us within 14 days of delivery. Shoot photos of the issue and your order number to [email protected].
Once we confirm the problem, we’ll offer a replacement or a refund — whichever works best for your situation.
How to start a request
- Email [email protected] or call +1 (662) 278-9504.
- Include your order number and a short description of the issue.
- Attach clear photos if the item is damaged or incorrect.
Refunds
Approved refunds go back to your original payment method. Please allow a few business days for the bank or card issuer to show the credit.
We’re a small shop and we care about every order. Talk to us — we’ll do our best to make things right.
Before you open a return request, take a quick look at your order confirmation and product details — that often clears up size or design questions. Still stuck? Message us and we’ll sort it out together.